TaxNow is a cutting-edge technology that electronically delivers IRS transcript data and transaction alerts directly to individuals, business owners, and 3rd party professionals. This groundbreaking solution revolutionizes accessibility, supercharges functionality, and minimizes fraud risk for both individuals and businesses. Experience tax management like never before with TaxNow
What does my CPA need to know about TaxNow?
TaxNow doesn’t replace your CPA, TaxNow is not preparation software. TaxNow allows you the ability to provide more information more efficiently to your CPA. Doesn’t that sound like a win?
Are there any restrictions on who can sign up for TaxNow?
To sign up for a TaxNow account, users would need the following: Social Security Number, US/US Territory government issued ID, and a US domestic address.
Is TaxNow secure and encrypted to protect my data?
Yes! TaxNow uses industry best practices in encryption for data at rest and in transit. Customer data is tightly controlled with appropriate access controls. Learn more at https://trust.taxnow.com/.
What is TaxNow’s refund policy?
Since TaxNow is a subscription-based service without minimum commitments we do not offer any refunds.
Does TaxNow file tax returns?
No, TaxNow does not file tax returns. TaxNow allows customers to monitor their tax accounts through tax transcripts and alerts
Does TaxNow offer professional or expert tax advice?
TaxNow does not offer professional or expert tax assistance or advice. If expert or professional tax assistance is needed, please reach out to your tax professional.
Do I need a credit card to sign up?
No, TaxNow basic features are available to everyone who signs up. However, to unlock TaxNow+ features, payment is required.
What does TaxNow do with my private information? Does TaxNow sell my information?
It’s WAY easier and faster to sign up for TaxNow than it is to request transcripts from the IRS! Simply click “Sign Up” in the top right-hand corner of the main webpage and start the onboarding process.
What to expect: Be prepared to provide personal information as well as business information (if applicable), verify your identity, and complete an individual/business association check (sign an 8821).
Valid ID- Be prepared to upload a picture of your valid US ID. Accepted: US driver’s license, Passport, or State ID.
Tax Documents- If you are registering a business, it is beneficial to have a current tax return available to confirm the TIN/EIN and legal entity name (not the dba).
Authorized signer- To take full advantage of TaxNow, an IRS Form 8821 will need to be signed by an authorized signer. For an individual account, the individual will be the authorized signer. For a business account the authorized signer would be a Member, Manager, or senior officer.
A device equipped with a camera- TaxNow will need to verify your identity and compare the ID used to a real time selfie.
How Do I cancel my subscription/account?
To cancel your TaxNow subscription, send an email with your request to “cx@taxnow.com”
What items/documents should I have handy when signing up for TaxNow?
Valid ID- Be prepared to upload a picture of your valid US ID. Accepted: US drivers license, Passport, or State ID.
Tax Documents- If you are registering a business, it is beneficial to have a current tax return available to confirm the TIN/EIN and legal entity name.
Authorized signer- To take full advantage of TaxNow, an IRS Form 8821 will need to be signed by an authorized signer. For an individual account, the individual will be the authorized signer. For a business account the authorized signer would be a Member, Manager, or senior officer.
A device equipped with a camera- TaxNow will need to verify your identity and compare the ID used to a real time selfie.
Form 8821 and IRS Authorization
What is an IRS Tax Information Authorization 8821?
Form 8821 is a tax form used to obtain IRS Approval. It is titled "Tax Information Authorization." This form is used to authorize someone else such as a tax professional or another individual, to access and receive your tax information. The processing time usually ranges from 2-10 days, depending on the current IRS processing time. (From current FAQ)
What is IRS Approval and why is it needed?
IRS Approval is the IRS Tax Information Authorization Form 8821. When you sign Form 8821, you are giving permission for the designated individual to receive information about your tax return, including transcripts, copies, and other specified information. The 8821, does NOT authorize the designee to make changes on your behalf. This permission allows TaxNow to provide updates and alerts in real time as they relate to any tax accounts that are connected to TaxNow.
Why are there designees on the 8821?
When you sign the Form 8821, you are giving permission to TaxNow via the designated individuals listed, to receive information about your tax return, including transcripts, copies, and other specified information. However, it does not authorize the designee to represent you before the IRS. The designees listed on TaxNow’s form 8821 are our CPAs.
1. The “Documents” tool will allow you to pull real-time tax transcripts to review the activity on your account. 2. Select “Request New Transcript” 3. Select a “Transcript Type” 4. Select a “Tax Period” 5. Select the “Form(s)” 6. Select "Request New Transcript"
Why do I see zeros or no value in some of the categories on my dashboard?
For businesses organized as pass-through entities (i.e. S-Corps and Partnerships) or nonprofits, no income tax liability value will appear.
What do I do if I encounter technical issues or need customer support?
No worries, we have your back! You can navigate to the bottom right corner of the TaxNow and use our chat feature. Live Agent chat hours are from 9 AM EST – 5 PM EST. You can also navigate to the Resource tab and click “Contact Us”. For technical issues including but not limited to: issues uploading images, signing documents, error messages and the verification process. Note: many technical issues can be resolved by clearing cookies.
Payments and Pricing
Can I change my subscription plan at any time?
To change or upgrade your subscription, please send an email request to cx@taxnow.com
What happens if my payment method fails?
The system will make 8 attempts to charge the method of payment on file, at which time the account will be automatically downgraded to the basic version.
How do I update or change my payment method:
To update your payment method, please send an email request to cx@taxnow.com
Can I pause or suspend my subscription temporarily?
Yes, you can downgrade to the basic version at any time and upgrade back to Plus when you’re ready
How do I access my billing history or subscription type detail?
At this time, the billing feature is not available on the site. Simply email cx@taxnow.com and request any billing or subscription details needed and we will send your way.
Other FAQ
How do I upgrade/downgrade my account?
To change or upgrade your subscription, please send an email request to cx@taxnow.com
How do I delete my account?
To delete your account, please send an email request to cx@taxnow.com
How can I update my account information?
To update your account information, please send an email request to cx@taxnow.com
What if I forget my password? How do I reset my password?
If you need to reset your password, please click the “Forgot password” link on the Log in page.
ERC
Where’s My ERC refund? Or, how do I check the status of my ERC refund?
